If you own a Craftsman garage door opener and notice that the motor is running but the chain won’t move, you’re likely dealing with a mechanical or electrical issue. This problem can prevent your garage door from opening or closing properly, leaving you frustrated and unsure of what to do next.

In this guide, we’ll break down the possible reasons why your Craftsman garage door opener motor is running but the chain won’t move, how to troubleshoot it, and step-by-step solutions to fix the issue.
Understanding How a Craftsman Garage Door Opener Works
Before diving into the troubleshooting process, it’s essential to understand how a Craftsman garage door opener operates.
Read tooo: Craftsman Garage Door Opener 1/2 HP Programming for Effortless Setup
A garage door opener consists of several key components:
- Motor – Powers the opener and moves the chain.
- Chain Drive System – Transfers motion from the motor to the garage door.
- Gears & Sprockets – Help move the chain along the rail.
- Limit Switches – Control the stopping points of the door.
- Trolley & Carriage Assembly – Connects the chain to the door and moves it up and down.
When you press the remote or wall button, the motor activates, moving the chain, which in turn lifts or lowers the door. If your motor runs but the chain doesn’t move, something in this system has failed.
Craftsman Garage Door Opener Motor Running But Chain Won’t Move – Possible Causes
Several issues can cause your Craftsman garage door opener motor to run while the chain stays still. Here are the most common ones:
1. Worn or Stripped Gears
The most common cause of this issue is stripped gears inside the motor housing. Over time, the gears wear out, making the motor spin without transferring power to the chain.
2. Loose or Broken Chain
If the chain is loose, it might not engage properly with the gears, preventing movement. A completely broken chain will also cause the chain to stay still while the motor runs.
3. Faulty Trolley or Carriage Assembly
The trolley (or carriage) is the part that moves along the rail, pulling the door up or down. If it is broken, stuck, or disconnected, the chain may not engage properly.
4. Motor Shaft or Sprocket Issues
If the motor shaft or sprocket is damaged or disconnected, the chain won’t receive power, even though the motor runs.
5. Logic Board or Electrical Issues
A malfunctioning logic board or electrical problem could cause the motor to run without properly signaling the chain drive to engage.
How to Fix a Craftsman Garage Door Opener Motor Running But Chain Won’t Move
Now that we know the possible causes, let’s go through a step-by-step troubleshooting and repair process.
Step 1: Check the Chain Drive System
✔️ Inspect the Chain
- Look for signs of wear, looseness, or breakage.
- If the chain is too loose, use the tensioning mechanism to tighten it.
- If the chain is broken, replace it with a compatible Craftsman garage door chain.
✔️ Check the Sprocket and Motor Shaft
- Turn off the power and inspect the sprocket (gear on top of the motor unit).
- If it is spinning freely while the chain remains still, it may be stripped or disconnected.
✔️ Lubricate Moving Parts
- Apply garage door lubricant to the chain and sprocket for smoother operation.
Step 2: Inspect the Gears Inside the Motor Housing
⚠️ If your motor runs but the chain won’t move, stripped gears are a likely cause.
✔️ Open the Motor Housing
- Unplug the garage door opener from the power source.
- Remove the screws on the motor housing cover.
- Look for plastic or metal shavings inside – a sign that the gears are worn out.
✔️ Replace the Gears
- If the gears are damaged, purchase a Craftsman replacement gear kit.
- Follow the installation guide to replace the worn-out gears.
Step 3: Check the Trolley and Carriage Assembly
✔️ Manually Move the Trolley
- Pull the emergency release cord (red handle) to disengage the trolley.
- Manually move the trolley along the rail.
- If it’s stuck, clean and lubricate the rail.
✔️ Ensure the Trolley Is Engaged
- Re-engage the trolley by running the opener until it clicks back into place.
Step 4: Test the Logic Board and Electrical Components
✔️ Reset the Garage Door Opener
- Unplug the opener for 10–15 minutes.
- Plug it back in and test if the chain moves.
✔️ Check for Loose Wiring
- Inspect the connections inside the motor unit for loose or burnt wires.
- If wiring appears damaged, consult a professional for repair.
✔️ Replace the Logic Board (If Necessary)
- If none of the previous steps work, your logic board may be faulty.
- You can purchase a replacement logic board specific to your Craftsman model and install it.
When to Call a Professional
If you’ve tried these troubleshooting steps and your Craftsman garage door opener motor is still running but the chain won’t move, it may be time to call a garage door technician.
✅ Seek professional help if:
- The motor makes grinding noises but the chain stays still.
- The chain is properly adjusted, but the door won’t move.
- You suspect a major electrical issue with the opener.
- You are not comfortable performing repairs on the motor unit.
A technician can diagnose complex mechanical failures and ensure your garage door opener is working safely and efficiently.
Preventing Future Issues with Your Craftsman Garage Door Opener
Regular maintenance can help prevent future problems with your Craftsman garage door opener. Here are some tips:
✔️ Inspect & Lubricate the Chain Monthly – Use garage door lubricant to keep the chain moving smoothly.
✔️ Check the Gear & Sprockets Annually – Look for signs of wear and replace parts before they fail.
✔️ Keep the Rails & Trolley Clean – Dust and debris can cause the system to jam.
✔️ Test the Opener Regularly – Ensure it operates smoothly without unusual noises or delays.
By keeping up with routine maintenance, you can extend the lifespan of your Craftsman garage door opener and avoid costly repairs.
Final Thoughts
If your Craftsman garage door opener motor is running but the chain won’t move, don’t panic! In most cases, the issue can be fixed with simple troubleshooting steps, such as tightening the chain, replacing worn-out gears, or checking the trolley assembly.
By following the steps outlined in this guide, you can diagnose and repair your garage door opener without spending money on unnecessary professional services. However, if the issue persists, calling a technician is the best course of action.
👉 Did this guide help you fix your garage door opener? Let us know in the comments!